Privacy Policy

This privacy policy ("Policy") describes how our application ("we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide through our website or in the course of purchasing any of our products (collectively, "Website"). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store any information you knowingly provide to us when you make a purchase through the Website. Currently this is limited to your email address, which is required for you to be able to login to the Website and access any purchased products.

Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Purchases

All purchases made through the Website are processed by a third party payment processor, Paddle (paddle.com). Paddle may ask you for personal and/or non-personal information, such as your name, address, email address, credit card information, or other Personal Information. Paddle has a privacy policy (paddle.com/legal-buyers/) that describes their collection and use of personal information. We do not control Paddle or its collection or use of information. Any questions or concerns about Paddle's practices should be directed to Paddle.

Paddle provides us with certain non-personal information relating to purchases made by visitors to the Website. The non-personal information may include details of the purchase such as the date, amount paid, and product purchased. The non-personal purchase information may be linked to the Personal Information you provide to us (typically limited to your email address, as stated above). Paddle does not supply us with any of your other Personal Information such as your name, street address, or credit card information.

Managing personal information

You are able to update your Personal Information in your "Account Settings" on the Website. You may also request that we delete your email address, but this will prevent you from accessing the products you have purchased.

Use and processing of collected information

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service; process transactions; send notification emails such as password reminders, updates, etc; and operate our Website. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage.

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) withdraw consent where you have previously given your consent to the processing of your information; (ii) object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) verify the accuracy of your information and ask for it to be updated or corrected; (v) restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) obtain the erasure of your Personal Information; (vii) receive your information in a structured, commonly used and machine readable format.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Contacting us

If you have any questions about this Policy, please contact us by email at support@silaflow.com.